Responsible Play & Support (NZ)
Guidance and support for players in New Zealand. If you feel unsafe or at immediate risk, call 111.
Play within limits
- Set a budget and time limit before you start; stop when you reach either limit.
- Don’t chase losses and avoid trying to win back money by continuing to play.
- Take regular breaks; avoid playing when tired, stressed, or under the influence of alcohol or drugs.
- Keep it balanced with other activities, and talk to someone you trust if play stops feeling fun.
- Age: if you are under 21, do not use gambling products or features intended for adults.
Time-out & self-exclusion
- 1) Use any in-product Responsible Play / Account controls to pause play or set limits (time, spend, deposits).
- 2) If you want us to help restrict access, email contact@socialarcadenz.com with “Time-out” or “Self-exclusion” in the subject. Include the email/username on the account and the duration requested.
- 3) If you think you may be experiencing gambling harm, contact a specialist service below.
Self-exclusion/time-out is a harm-minimisation tool. It may not stop access via new accounts or third parties outside our control.
Warning signs
- Spending more time or money than planned.
- Hiding play or arguing about it with whānau/friends.
- Borrowing money, missed bills, or financial stress.
- Feeling anxious, guilty, or unable to stop.
NZ support (free and confidential)
Gambling Helpline (NZ)
Lifeline (NZ)
Call 0800 543 354 • Text 4357
Suicide Crisis Helpline (NZ)
Emergency
Call 111 if you or someone else is in immediate danger.
NZ regulator information
For official guidance on gambling and harm minimisation in New Zealand, see the Department of Internal Affairs (DIA) gambling information: dia.govt.nz/Gambling.