Privacy Policy

This Privacy Policy explains how SocialArcadeNZ.com (operated by Social Arcade NZ Limited) collects, uses, stores, and shares personal information when you visit or use our website, create an account (if available), or contact us. This policy is intended to meet obligations under the Privacy Act 2020 (NZ).

Personal information we collect

• Account & profile data (if you create an account): name/username, email, password (stored as a hash), preferences, and related settings.
• Contact & support: details you provide via forms, email, or messages (and any attachments).
• Usage & device data: IP address, device/browser details, pages viewed, approximate location, and identifiers such as cookies, analytics IDs, or advertising IDs.
• Transactional/administrative: records of consents, requests, and communications for compliance and support.

How we use your information

• Provide, operate, and improve the website and features.
• Create and manage accounts, authenticate users, and maintain security.
• Respond to enquiries and provide customer support.
• Monitor performance, analytics, and troubleshoot issues.
• Marketing/advertising where permitted (including measuring campaign effectiveness).
• Meet legal and regulatory obligations and prevent misuse or fraud.

Cookies, analytics, and advertising IDs

We may use cookies and similar technologies (e.g., pixels, local storage, SDK identifiers) to remember preferences, understand site usage, and measure advertising. You can control cookies through your browser settings and, where available, our on-site cookie controls. Disabling some cookies may affect site functionality.

Sharing your information

We may share personal information with:

• Service providers that help us host, operate, secure, analyse, or market the site (acting under our instructions where applicable).
• Professional advisers (e.g., legal, accounting) when necessary.
• Authorities where required or permitted by law.
• A buyer/successor if we undergo a business transaction (with appropriate safeguards).

International transfers

Our service providers may store or process information outside New Zealand. Where this occurs, we take reasonable steps to ensure your information is protected in a way that is comparable to New Zealand privacy protections (for example, via contractual commitments and security measures).

Retention

We keep personal information only for as long as needed for the purposes described above, including to comply with legal obligations, resolve disputes, and enforce our terms. We then delete or de-identify it where reasonable and lawful.

Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no online service can guarantee absolute security.

Your rights (NZ Privacy Act 2020)

You may request access to, or correction of, personal information we hold about you. If you believe we have not handled your information appropriately, you can contact us first and you may also complain to the Office of the Privacy Commissioner (NZ).

Children

Our site is not intended for children. If you believe a child has provided us personal information, contact us and we will take reasonable steps to address it.

Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date shows when changes were made.